Instructional Design Portfolio
Hailey
Collida
Hi, I’m Hailey
As an instructional designer, I thrive on infusing creativity and engagement into the learning experiences I craft. With a master's degree in learning experience design & educational technology, I bring a solid foundation of theoretical knowledge and practical skills to my work. My passion lies in developing innovative instructional strategies that cater to diverse learning styles, ensuring that the educational content resonates effectively with adult learners. Through the seamless integration of technology and pedagogy, I strive to create dynamic and immersive learning environments that inspire and empower individuals on their educational journeys.
Education
Western governor’s university, 2022
Bachelor of Arts
Secondary Education Studies
Western governor’s university, 2023
Master of Education
Learning Experience Design & Educational Technology
Skills
Learning Experience Design
I leverage Articulate Storyline to develop interactive and engaging e-learning modules. My proficiency in Rise360 allows me to create responsive and visually appealing courses, fostering an optimal learning environment. Additionally, my skills extend to using Canva for designing captivating visual elements that enhance the overall learning experience.
Project Management
My project management skills are underscored by my successful leadership of multiple large-scale projects, such as steering a comprehensive leadership development program from inception to completion, inclusive of design and facilitation. Additionally, I spearheaded the implementation of Articulate Storyline across the reservations department, showcasing my ability to drive transformative initiatives to enhance organizational processes.
Training Facilitation
As a seasoned Training Facilitator, my expertise has been honed through a tenure as a Senior Facilitator for Vail Resorts. In this role I have facilitated many trainings including, leading a comprehensive 3-week program, mentoring and training new hires to ensure a seamless integration into the organization. Additionally, I facilitated a 6-week leadership development program tailored for G22 and G24 employees, contributing to their professional growth and skill enhancement.
Project
Portfolio
Articulate Storyline
Client : Vail Resorts Reservations
A gap was identified for Travel Consultant new hire training employees were struggling to grasp the understanding of how to use their phone system, Revinate without being able to practice in a sandbox environment. Revinate does not provide a test environment for employees to practice using their system.
Due to this gap, I created a scenario-based e-learning in Articulate Storyline where new employees could go through various scenarios and be able to practice filling out a lead form in a non-live environment. Click on the photo to the left to experience the e-learning.
Rise 360
Client : Vail Resorts reservations
Travel Consultants at Vail Resorts are often faced with working with escalated guests, especially around the time that Epic Pass Products go off sale for the season. Many Travel Consultants, Lead Travel Consultants, and Senior Managers have expressed a need for de-escalation training around this subject.
I collaborated on a project with one other Senior Facilitator to create a Rise360 based, Epic Pass specific, self-guided, de-escalation training where learns would learn about the mind of an escalated guest, some of their own emotional triggers, and some ways we can manage escalated guests in regard to Epic Pass products. There is also a summarized one-sheeter included at the end of the learning. Please click the image to the right to experience the e-learning.
Google Maps
Client : Vail Resorts Reservations
A gap was identified for new Travel Consults moving through new-hire training. These Travel Consultants were tasked with learning 2 or more ski resorts including base areas, lodging options, rental shops, ski & ride school meet areas, lift ticket windows, and more. There was not a space for new employees to be able to the location of everything pertinent to them in one area, making it hard to conceptualize the area they would be selling for.
As this gap was identified and stakeholders were consulted, the idea of creating an interactive Google Map came to mind. A space for learners to be able to conceptualize and navigate the entire resort as it is relevant to their role. Click on the maps to the left to experience the interactive resource.
SOPs & Facilitator Frameworks
Client : Vail Resorts reservations
With continuous product improvements, resorts changes, and system upgrades, creating SOPs is a constant part of my role with Vail Resorts. As a team we have developed a standarization for these SOPs to make them as easily understood as possible. Along with written SOPs we have begun to implement video SOPs to accompany the documents as well. The implementation of these video SOPs is intended to help reach our visual learners better than we had been previously.
Along with SOPs, my role is also faced with not only developing content but developing the flow and process of the facilitation to make the training as streamlined as possible through the creation of facilitator frameworks.
Please click the images to the right to see an example of an SOP and Facilitator Framework.
Let's Work Together
(720) 999-4661
hcollida@gmail.com
https://www.linkedin.com/in/haileycollida